We are committed to fixing any and all problems that arise throughout your ownership of our products,
and to that extent we have created a list of what we cover, and the cost to repair.
We want to be transparent about our services so you know exactly what to expect.
For repairs we will charge a base 25$ fee, that is to cover shipping in both directions.
We will email you a return label to print and use to send in your hoop for repair.
Currently our estimated repair time is 2 weeks, we will do our best to get your hoop back to you ASAP!!!
Retubing – Free
Resizing – Free
LED Strip Malfunction – Free
Storage Error Malfunction – Free
“USB Connected” Malfunction – Free
Plastic Connector Broken – Free
USB Connector Broken – Free
Broken Screen – Free
Replace Batteries – $20
Water Damage – $50
Just like a cell phone, we use lithium batteries to power our hoops, depending on use you can expect an average of 2-3 years of life before they begin to noticeably hold less charge. Running on full brightness settings will cause your batteries to have a shorter lifespan as well. This is why we only charge 20$ to replace them.
Water damage – if you have water damage please let us know, DO NOT PLUG IT IN OR TRY TO CHARGE IT, please its for your safety. We will fix it, or replace whatever needs to be done.
Thank you for purchasing a product containing Lithium-ion (Li-ion)/Lithium Polymer (LiPo) battery. By purchasing this product, the buyer/user agrees that understand the inherent risks of batteries and they bare full responsibilities of these risks, and does not hold LEDGloves.com, its distributors, or its retailers responsible for any accidents, injury to persons, or property damage that may occur. Damage from misuse or modifications will void your warranty and can cause serious injury.