PLEASE INCLUDE A NOTE ATTACHED TO YOUR HOOP EXPLAINING THE ISSUE YOU’RE EXPERIENCING
We are proud to announce that we have a LIFETIME WARRANTY on all hoops we sell, listed below are our policies on warranty and repairs.
We guarantee your hoop against all manufacturers defects such as broken connections, broken screens, software errors and broken LEDs.
We do not cover water damage, heat damage, crush damage, or batteries (batteries wear out just like a cell phone and are replaceable)
We are committed to fixing any and all problems that arise throughout your ownership of our products,
and to that extent we have created a list of what we cover, and the cost to repair.
We want to be transparent about our services so you know exactly what to expect.
For repairs we will charge a base 30$ fee
We will email you a return label to print and use to send in your hoop for repair.
Retubing – Free
Resizing – Free
LED Strip Malfunction – Free
Storage Error Malfunction – Free
Plastic Connector Broken – Free/ $30 (depending on the extent of damage)
Broken Screen – Free
USB Connector Broken – Free* / $50
LED Strip replacement – $50
Replace Batteries – $40
Water Damage – $60
Misuse/Abuse – $60
****Due to recent tariffs on importation of electronics, our cost of manufacturing has increased and unfortunately we have had to increase the cost of repairs accordingly ****
Broken LED’s / LED strip malfunction – We will always fix this for free, the cause of this issue is typically over coiling or bending your hoop beyond its limits.
Plastic Connector Broken – This typically happens when the user is performing aggressive wedgies. We will fix it for free, just know that if you’re doing aggressive wedgies you’re more likely to experience this issue.
Just like a cell phone, we use lithium batteries to power our hoops, depending on use you can expect an average of 2 years of life before they begin to noticeably hold less charge. Running on full brightness settings will cause your batteries to have a shorter lifespan as well. This is why we only charge $40 to replace them.
Water damage – if you have water damage please let us know, DO NOT PLUG IT IN OR TRY TO CHARGE IT, please its for your safety. We will fix it, or replace whatever needs to be done. All of our hoops have a water damage indicator.
*USB Connector Broken – We will replace a broken USB connector 1 time for free (as long as they can be repaired), if it requires a replacement board or breaks again its a $50 repair fee to cover the hardware. There are 2 ways a USB can break, if the solder connection is broken we can fix it, if the connector is delaminated from the board (basically ripped off) we can’t fix it and it needs to be replaced.
Misuse/Abuse – This covers any and all user-related issues, such as if you break it by trying to jump through your hoop and step on it, run over it with a car, your dog chews on it, we get it, it happens and we’ll fix it for $60
Repairs – Current expected wait time is 2-3 weeks
Thank you for purchasing a product containing Lithium-ion (Li-ion)/Lithium Polymer (LiPo) battery. By purchasing this product, the buyer/user agrees that understand the inherent risks of batteries and they bare full responsibilities of these risks and do not hold LEDGloves.com, its distributors, or its retailers responsible for any accidents, injury to persons, or property damage that may occur. Damage from misuse or modifications will void your warranty and can cause serious injury.
We reserve the right to change these terms, conditions and fees as prices for manufacturing, shipping and labor can vary over time. We promise to always be reasonable and transparent about our price structure.