We are proud to announce that we have a LIFETIME WARRANTY on all hoops we sell, listed below are our policies on warranty and repairs.
We guarantee your hoop against all manufacturers defects such as broken connections, broken screens, software errors and broken LEDs.
We do not cover water damage, heat damage, crush damage, or batteries (batteries wear out just like a cell phone and are replaceable)
We are committed to fixing any and all problems that arise throughout your ownership of our products,
and to that extent we have created a list of what we cover, and the cost to repair.
We want to be transparent about our services so you know exactly what to expect.
For repairs we will charge a base 25$ fee, that is to cover shipping in both directions.
We will email you a return label to print and use to send in your hoop for repair.
Retubing – Free
Resizing – Free
LED Strip Malfunction – Free
Storage Error Malfunction – Free
“USB Connected” Malfunction – Free
Plastic Connector Broken – Free
Broken Screen – Free
USB Connector Broken – Free* / $30
Replace Batteries – $20
Water Damage – $50
Misuse/Abuse – $50
Broken LED’s / LED strip malfunction – We will always fix this for free, the cause of this issue is typically over coiling or bending your hoop beyond its limits.
Plastic Connector Broken – This typically happens when the user is performing aggressive wedgies. We will fix it for free, just know that if you’re doing aggressive wedgies you’re more likely to experience this issue.
Just like a cell phone, we use lithium batteries to power our hoops, depending on use you can expect an average of 2-3 years of life before they begin to noticeably hold less charge. Running on full brightness settings will cause your batteries to have a shorter lifespan as well. This is why we only charge $20 to replace them.
Water damage – if you have water damage please let us know, DO NOT PLUG IT IN OR TRY TO CHARGE IT, please its for your safety. We will fix it, or replace whatever needs to be done. All of our hoops have a water damage indicator.
*USB Connector Broken – This was an issue on certain batches of circuit boards manufactured by Proton Labs LLC, when we acquired the technology we changed the USB connector to be significantly more durable and is no longer an issue. We will replace a broken USB connector 1 time for free, if it breaks again its a $30 repair fee to cover the hardware.
Misuse/Abuse – This covers any and all user related issues, such as if you break it by trying to jump through your hoop and step on it, run over it with a car, your dog chews on it, we get it, it happens and we’ll fix it for $50
Repairs – Current expected wait time is 2 weeks
Thank you for purchasing a product containing Lithium-ion (Li-ion)/Lithium Polymer (LiPo) battery. By purchasing this product, the buyer/user agrees that understand the inherent risks of batteries and they bare full responsibilities of these risks, and does not hold LEDGloves.com, its distributors, or its retailers responsible for any accidents, injury to persons, or property damage that may occur. Damage from misuse or modifications will void your warranty and can cause serious injury.